Return and Exchange Policy

• The customer has the right to request a return or exchange in the following cases:
• Receiving a damaged or defective product.
• Receiving a product that does not match the description or order.

• A return or exchange request must be submitted within a maximum of 48 hours from the date of receiving the product.
• The product must be in its original condition, unused, and accompanied by all its accessories.

• The site will bear the return costs in case of an error on its part.
• The customer will bear the shipping costs if they wish to return without any defect or error.

• Due to their digital nature, digital products are not eligible for return or exchange after payment has been completed and access has been granted.
• Exceptional cases may only be considered if there is a technical issue preventing the use of the product.

• Paid educational courses are subject to a special policy.
• A refund request can be made within a maximum of 24 hours from the payment date, provided that the course content has not been substantially consumed.
• Refund requests will not be accepted in the following cases:
• The user does not wish to complete the course.
• Not achieving expected results.
• The user does not have enough time.

• The amount will be refunded via the same payment method used, or as allowed by the chosen payment method.
• In the case of cash on delivery, an appropriate return mechanism will be agreed upon based on the situation.

• Used or damaged products due to misuse.
• Orders placed after the specified deadline.
• Products that have been tampered with or modified.

• To submit a return or exchange request, please contact us through the Contact Us page, specifying the order number and the reason for the request.

• The VIZO website reserves the right to modify the return and exchange policy at any time, and the modifications will be published on this page.